Frequently asked questions

Have a question about your wall decal or wall sticker? See below for some common questions and answers. Still can’t find it? Contact us today!

Ordering & Shipping FAQs

How to order Online +

Step 1: Browse to our Wall Art products by selecting the category you are interested in purchasing your wallart decal from.
Step 2: Choose your size, there are 3 options, A,B,C, all with different prices, the price will show at the top of the cart when you click on the option. Choose your colours from the colour palettes, and orientation (left or right) this is the really fun part! Have FUN!
Step 3: When you are happy with your selection click on the “Add to cart” button. Next to the price, top left of image.
Step 4: You will then get to your shopping bag, it is very detailed, please check that you are 100% happy with your order. If you have a coupon, click the apply coupon button and follow steps. Then proceed to Checkout.
Step 5: If you are a registered user you will have the opportunity to login before you check out, and if you do not have an account yet you may also create it on the checkout page.
Step 6: Once again, make absolutely sure you have selected the correct choices, there are various shipping options and 3 payment options.
Step 7: Please check that your billing information is correct and click on “place order” button.
Step 8: You will then be directed to your payment option and…… that’s it!

What forms of payments does Wallart Studio accept? +

Cash deposit, EFT or online banking, debit and credit cards including Mastercard and Visa. We accept Payfast and Snapscan in South Africa, cash deposits and EFT. Paypal link can be requested via email. NO CHEQUES ACCEPTED.

How long does it take for my order to arrive? +

South Africa: If you are in Cape Town it can be arranged for same day for collection at our studio in Kommetjie. +27 21 – 783 4829. (please call in advance to confirm this arrangement)

Once we receive the proof of payment it takes anything from 3-7 working days for us to cut your order. Every order is unique and is custom-made to your requirements, therefore we DO NOT keep any items in stock, these are NOT off the shelf wall art decals, each one is made specifically for each different customer order.

There may be times when we are extremely busy and the orders could take 4 – 10 working days!

Courier services are 1-3 working  days, you may request overnight or same day, there will be a surcharge for this service. Certain outlying areas are only serviced once week and might take a bit longer. All our shipping methods have a tracking system. In the festive holidays you really should put your order in ASAP! Alternatively, get a gift voucher as a gift!

The SA postal services are not 100% reliable and could take up to 2 weeks for delivery. Wallart Studio Pty Ltd will not be held responsible for any packages that arrive damaged or do not arrive at all if choosing the postal option.

 

 

How much is shipping? +

South Africa:

Door to Door Courier:

National – R100.00

Limpopo – R120.00

Cape Town areas – R70.00

This is the fastest way to get your items delivered to your physical address. Delivery will be within 48hours from dispatch to all major cities. Outlaying areas will be between 48-72hours.

Post Office: (not available due to parcels going missing)

Econo with Tracking Number (Normal Post) : R60.00 The SA postal services are not 100% reliable and could take up to 2 weeks for delivery. Wallart Studio Pty Ltd will not be held responsible for any packages that arrive damaged or do not arrive at all if choosing the postal option.

Shipped via the Post Office. Delivery will be between 5-7 workings day. Once we dispatch we will email you with the tracking number and a link where you will be able to track your package.The SA postal services are not 100% reliable and could take up to 2 weeks for delivery. Wallart Studio Pty Ltd will not be held responsible for any packages that arrive damaged or do not arrive at all if choosing the postal option.

*Wallart Studios will not be held responsible for orders being lost via the South African Postal Service and Speed Services or striking.

*Wallart Studios does not take any responsibly for any delay in delivery by the South African Post Office and Speed Services.

International Shipping:

R250 Delivery will be 1-3 weeks from dispatch.

We will send you a tracking number from South Africa and once it arrives in your country, you will need to contact your postal service to convert it to a local one. We will register the parcel. International delivery can take up to 6 weeks to arrive, your parcel is not insured and all tariffs; taxes; and/or brokerage fees are for the customer’s responsibility.

 

What is Wallart Studio's return policy? +

If we have made an error with your vinyl or it is damaged, you may return it within 14 days for an exchange or store credit, as long as the product is in it’s original condition and packaging and has not been applied to any surface. Custom orders are non-returnable/non-refundable. Please contact us prior to returning your order. We do not offer credit back on shipping. If your order was damaged during shipping, we will happily offer you a replacement at no charge. Please provide photographs of the damaged packaging before opening and the damage to your wall decal. Please note: we will only replace the damaged decal, once we have received it and we don’t pay for any return courier costs.

Avoid choosing the wrong color vinyl by requesting a sample of vinyl. Please Note: If you placed the order incorrectly via our site then we will replace the vinyl at an additional cost but only once we have received the order.

Products & Designs FAQs

I hear that vinyl wall art is basically a sticker, right? Why decorate with a sticker? +

The idea behind vinyl wall art/lettering is that of a sticker, which makes it GREAT for decorating! A wall decal or wall sticker, is easy to apply, affordable, and completely removable. The vinyl we use is a decorator grade vinyl that can last for up to 5 years inside and has a matte sheen. When applied, it looks like it has been hand painted by an expert artist (without the mess or expense).  You just can’t go wrong with vinyl wall art and its infinite possibilities!

Will Vinyl Wall Art damage my walls? +

No. The vinyl we use is high-quality decorator vinyl that will last for up to 5 years indoors. It has a clear adhesive that leaves no residue, but sometimes it does cause flakes of paint to come off and these might need to be touched up.

Please note: You must have at least 2 coats of paint on your wall, the vinyl sticks to your paint, if your paint has not been applied properly with a primer and 2 coats the application tape might pull the paint off the wall. Take some masking tape or test a small piece before you apply your decal.

This makes it great for decorating your home, apartment, dorm and place of business. (Please note:  If you place your vinyl wall art on a surface where the paint is already peeling or cracking, it could cause more paint to flake off , just as painters tape would do the same thing.) Our vinyls also react to damp in walls, so if you’re applying the vinyl to a damp wall it might peel off.

With cold walls or winter conditions, the glue takes a bit longer to activate, so you should either warm the room or just keep rubbing the vinyl until it sticks.

Can I reuse my vinyl decal? +

Unfortunately, vinyl wall designs cannot be reused. It has a sticker-like quality that, once placed on the surface, will tear and become distorted when trying to remove.

How long will my vinyl design last? +

Your vinyl design will last up to 5 years or more. indoors.

Can I wash Wallart once applied? +

Yes, you can clean your WallArt with a mild mixture of soap and water. Or a cloth. Note that abrasive cleaners and harsh chemicals may damage the vinyl.

What types of surfaces can I apply vinyl wall art? +

Just about any smooth surface will work great  walls, tiles, windows,ceilings, floors, metal, plastic surfaces, fridges, furniture, glass, mirrors and more. You can apply your designs to textured walls with a little extra care and attention. We cannot guarantee the finish on the textured walls. If you have limewashed walls or earthcote walls the vinyl will not stick due to the powdery residue.

Please Note: Freshly painted walls need at least 5-7 days to dry before applying your WallArt. In Winter, if your room or walls are cold, the adhesive takes a bit longer to activate. Slowly and patiently peel it off and keep rubbing the vinyl with your finger until it sticks.

When applying to glass, tiles, cars or plastics: use water with a tiny bit of dishwashing liquid, apply the decal, squeegee all the water and bubbles out, sometimes leave it for a few hours before you remove the clear tape. Again, if the surface is very cold it takes longer to adhere.

Please note: You must have at least 2 coats of paint on your wall, the vinyl sticks to your paint, if your paint has not been applied properly with a primer and 2 coats the application tape might pull the paint off the wall. Take some masking tape or test a small piece before you apply your decal.

Can I apply to recently painted walls? +

If you have painted recently it is recommended you wait for at least 4-5 days (in the Summer) before you apply any stickers. In Winter this increases to 5-7 days.

Please note: Please allow time for your painted wall to fully dry before applying the decal ( 4-5 days or more in winter 5-7 days). if applied before the paint is fully dry the chemicals or water that are still being released from the paint will react with the adhesive glue and your decal will literally fall of the wall.

Please note: You must have at least 2 coats of paint on your wall, the vinyl sticks to your paint, if your paint has not been applied properly with a primer and 2 coats the application tape might pull the paint off the wall. Take some masking tape or test a small piece before you apply your decal.

How do I remove the WallArt? +

To remove the stickers you can use a hair-dryer to warm up and reactivate the glue, then carefully peel it away. After removing the sticker you can clean up slick surfaces like glass, metal (i.e. fridges, washing machines), and non-porous tile with methylated spirits. Usually you can simply peel up an edge of the sticker and slowly peel it off the wall. We cannot guarantee perfect condition of your walls once our stickers are removed: small bits of paint might come off due to the adhesive nature of the vinyl.

Please Note: Please allow time for your painted walls to fully dry before using the sticker (2-3 weeks). If applied before the paint is fully dry, the adhesive from the graphic could bond more strongly to the paint, potentially causing some paint to come off when decals are removed. Usually stickers just peel off with no problems and no damage to surfaces. However, the condition of some painted surfaces and the location of your wall sticker can mean that some paint flecks are also removed. Depending on a combination of these factors, minor paint touch-ups could be required after removal. We are not liable for possible damage to surfaces.

I'm not sure of the colour swatch on the screen, how do I know what the right colours are? +

We can send you  a colour sample of the design you’re after. We understand that it can be hard to determine colour online. Contact us with the colors you would like to view, and we will send them out ASAP.

For South Africa enquiries: info@wallartstudios.com

 

Custom Designs – FAQ

I want to order a custom design How do I do that? How much do you charge? +

Wall Art Studios will discuss your custom designs ideas and work to come up with something you will truly cherish. If you have a strict budget we will work within the budget amount specified. If you have designed your own wall art decal you may email us the vector file (line art) in a pdf, ai, cdr or eps format.

What sizes are available? +

Think BIG! The size is up to you! We have standard sizes on the website, but we can re-size any design according to your specifications or space.